Terms and Conditions

These Terms and Conditions ("Terms") govern your use of Syncy ("Syncy," "we," "us," or "our"), an appointment management service. By accessing or using our service, you agree to be bound by these Terms.

1. Service Description

Syncy is a Software as a Service (SaaS) platform that provides appointment management automation for businesses. Our service includes:

• Automated appointment scheduling and management
• SMS notification and confirmation services
• Google Calendar integration
• Customer database management

2. Account Registration and Eligibility

To use our service, you must:

• Be at least 18 years old and have the legal capacity to enter into contracts
• Provide accurate and complete registration information
• Maintain and update your account information
• Be responsible for all activities under your account
• Keep your login credentials secure and confidential

The service is provided only to businesses and professionals acting for purposes of their trade or profession. It is not offered to consumers, and the EU consumer-protection rules for consumer contracts do not apply.

3. Payment Terms

Our service is offered through monthly and annual subscription plans.

Payment must be made upfront for your subscription period. You are responsible for ensuring payment is processed successfully through your chosen payment method.

Your subscription includes 500 SMS messages per month by default. Additional SMS packages can be purchased as needed.

All payments are non-refundable. We do not offer refunds for unused portions of your subscription or for any reason.

We do not offer free trials of our service.

4. Acceptable Use

You agree to use our service only for lawful purposes and in compliance with these Terms. You must not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit spam, unsolicited communications, or malicious content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use the service for any unlawful or fraudulent purpose
• Reverse engineer or attempt to extract source code

5. Data and Privacy

You retain ownership of all data that you enter into our system. We do not claim ownership of your business data or customer information.

We process your data in accordance with our Data Processing Agreement (DPA) and our Privacy Policy and applicable data protection laws, in particular the EU General Data Protection Regulation (Regulation (EU) 2016/679).

We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, sign-in through Google accounts, and regular security monitoring. While we employ robust security practices designed to protect against unauthorized access, disclosure, alteration, and destruction of data, no method of transmission over the internet or electronic storage is 100% secure.

6. Intellectual Property

The Syncy platform, including all software, technology, and intellectual property rights, remains our exclusive property. You receive a limited, non-exclusive license to use the service during your subscription period.

You retain all rights to your data and content. By using our service, you grant us a limited license to process and store your data solely for the purpose of providing the service.

7. Third-Party Services

Our service integrates with third-party services including:

• Google Calendar
• Amazon Web Services (AWS)

Your use of these integrated services is subject to their respective terms and conditions. We are not responsible for any issues arising from third-party services.

8. Service Limitations and Disclaimers

We do not guarantee continuous, uninterrupted, or error-free operation of our service. The service is provided "as is" and "as available" without warranties of any kind.

We do not provide compensation, credits, or refunds for service downtime or unavailability.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Termination

Either party may terminate the service by providing one (1) month written notice to the other party. The service will continue until the end of your current subscription period.

Upon termination:

• Your access to the service will cease
• All data in your account will be securely deleted
• No refunds will be provided for unused subscription periods
• Database backups will be retained for 35 days for recovery purposes only

We may immediately terminate your access if you breach these Terms or engage in conduct that we determine is harmful to the service or other users.

10. Limitation of Liability

To the maximum extent permitted by law, Syncy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability for any claims arising from or relating to these Terms or the service shall not exceed the amount you paid for the service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Syncy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Greece. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Greece.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new version number. Your account administrator is then asked to accept the new version in the app before your team can continue to use the service.

14. General Provisions

These Terms, together with our Data Processing Agreement and our Privacy Policy, constitute the entire agreement between you and Syncy regarding the service.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have any questions about these Terms, please contact us: